Small Print, Big Respect
Everything you need to know about how your data is handled, what to expect from counselling or coaching, and the boundaries of our work together - all in one place.
Privacy Policy
I am the data controller for the personal information collected through this website. This means I determine how and why your data is processed. Your privacy is extremely important to me, and I handle your information with care and in full compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
1. Data Collected
I collect personal information such as your name, email address, and any details you provide through contact forms. This data is used solely to:
- Respond to your inquiries
- Schedule coaching or counselling sessions
- Provide you with the coaching or counselling services you request
Your data will never be shared with third parties unless required by law or to securely support the operation of this website and services.
2. Data Processors
To provide and operate this website and my coaching services, I use trusted third-party service providers who process data only on my instructions:
IONOS: Provides hosting services for this website. Data is processed solely to support secure website functionality and not for other purposes.
Doxy.me, Appointmed.com, or Therapsy: Used for online coaching and counselling sessions. All are fully GDPR-compliant, offers secure, encrypted video communication, and does not store session content or personal data beyond what is necessary to provide its service. A Data Processing Agreement (DPA) is in place with Doxy.me, Appointmed.com, and Therapsy to ensure full GDPR compliance.
Heidi Health: Occasionally used to record and transcribe coaching sessions with client consent. Heidi is GDPR-compliant and transcriptions are processed securely. Audio data is not stored once transcription is complete. Transcriptions assist with session reviews, note-taking, and reflection. A Data Processing Agreement (DPA) is also in place with Heidi.
3. Your Rights
Under the GDPR, you have the right to:
- Access the personal data I hold about you
- Request correction or deletion of your data
- Object to or restrict processing under certain circumstances
- Withdraw your consent at any time (where processing is based on consent)
To exercise any of these rights, please contact me directly using the contact details provided on this website.
4. Contact
If you have any questions about how your data is used or your rights regarding your personal information, please feel free to contact me.
Disclaimers For Services
Services:
I hold an M.A. in Counselling Psychology from Rhodes University, South Africa, and have completed additional training in Neuroscience and ADHD Coaching. My services are offered exclusively as professional counselling and coaching. They are not psychotherapy, not a medical treatment, and do not replace diagnosis, therapy, or medical care provided by licensed mental health professionals.
I am also trained as a BWRT® (BrainWorking Recursive Technique) practitioner and may integrate evidence-based BWRT techniques, as well as neuroscience-informed approaches, to support personal growth, stress management, focus, and mindset change.
Counselling and coaching are collaborative, growth-oriented processes designed to enhance self-awareness, skill development, and goal achievement. They are not intended for the treatment of mental disorders as defined by the Psychotherapeutengesetz (PsychThG).
If you are experiencing severe psychological distress, symptoms of mental illness, or a crisis, please seek support from a licensed psychotherapist, psychiatrist, or medical professional.
Language:
Although I hold a C1-level German certificate from the Goethe-Institute, I currently offer sessions in English. That said, I’m happy to meet clients halfway if English isn’t your first language. We can use our free introductory session to see whether we’re a good fit and whether communication flows comfortably.
So much of coaching depends on nuance, understanding, and connection. I want to make sure nothing important gets lost in translation.
Confidentiality:
All information shared during coaching sessions is treated with strict confidentiality, except in cases where disclosure is required by law (e.g., risk of harm to self or others).
Results Disclaimer:
Counselling and coaching outcomes depend on your active participation and commitment. While I provide tools and support, I cannot guarantee specific results.
Technical Requirements & Disclaimer:
For online counselling or coaching sessions via Doxy.me, Appointmed.com or Therapsy.com, the client is responsible for ensuring access to a stable internet connection, suitable hardware (camera, microphone), and a private, quiet environment to enable a smooth and confidential session.
Should unexpected technical disruptions occur (e.g., connection failure, platform malfunction) that significantly impact the quality or flow of the session, the session may be paused and rescheduled free of charge.
Subcontracted Services:
In addition to my own practice at Audax Mental Health, I occasionally provide services as a subcontracted practitioner for Leichter Leben Saarbrücken. For sessions booked through or facilitated by Leichter Leben, payment is to be made directly to Leichter Leben, in accordance with their billing policies.
Terms and Conditions
Scope of Services
The counselling or coaching services provided are intended to support personal development, goal setting, motivation, and related areas. Counselling or coaching does not include psychological diagnosis, therapy, or medical treatment.
Qualifications
Services offered by Audax Mental Health are for personal development and growth. They do not constitute psychotherapy or medical treatment under German law (PsychThG).
Session Structure and Scheduling
Counselling and coaching sessions typically last 45 minutes and are conducted via secure video conferencing or in person upon request (arrangements needs to be made). Cancellations should be made at least 72 hours in advance to avoid fees.
Fees and Payment
The fee for individual sessions is €80 per 45-minute session.
A reduced rate of €70 is available for students with valid proof of enrollment.
Sessions are invoiced at the end of each month, and payment is kindly requested within 7 days of the invoice date.
Please note that fees may be adjusted with prior notice.
At this time, payments can be made via direct bank transfer only.
For sessions booked through or facilitated by Leichter Leben, payment is to be made directly to Leichter Leben, in accordance with their billing policies.
Confidentiality
All information disclosed during counselling or coaching sessions is confidential. Exceptions apply if there is a legal obligation to disclose information, such as imminent risk of harm.
Session Language
Sessions are preferably conducted in English. However, as I hold a C1-level proficiency in German, it is possible to explore during the introductory session whether German would be a suitable and workable language option for the coaching process.
Session Recordings and Process Notes
With the client’s explicit consent, sessions may be audio-recorded for the purpose of accurate reflection and note-taking. Such recordings are generally kept only until they have been transcribed into process notes, after which the recordings are deleted. Process notes are available to the client upon request.
Online Sessions
For online sessions conducted via Doxy.me or Appointmed.com, clients are responsible for ensuring a stable internet connection and suitable technical setup. Should significant technical issues arise that prevent the session from proceeding as planned, the session may be rescheduled free of charge.
Session Recordings:
Occasionally, I may request to record sessions with your explicit consent to support accurate note-taking and reflection. I use an app called Heidi Health, which is fully GDPR-compliant. Heidi securely transcribes sessions and does not store any audio or video data once the transcription is complete. You may also request transcription summaries for your own review. Recordings and transcriptions are used solely to enhance the coaching process and are handled with strict confidentiality.
Client Responsibilities
Clients agree to engage actively and honestly in the coaching process, complete agreed-upon tasks, and communicate openly about progress and challenges.
No Guarantees
Counselling and coaching supports growth, but outcomes depend on your commitment and participation. While I offer tools and guidance, specific results can’t be guaranteed.
Termination
Either party may terminate services at any time with reasonable notice. Upon termination, outstanding fees remain payable.
Legal Jurisdiction
These terms and services are governed by the laws of Germany. Any disputes arising from services shall be resolved in the jurisdiction where the practitioner operates.